Frequently Asked Questions


Do I need a referral?

A medical referral is not required to see a physiotherapist, massage therapist or myotherapist unless you are claiming the injury through a third party provider, e.g. Workcover, TAC or Veterans Affairs.


Does private health insurance cover my treatment?

This will depend on your policy. Most policies with ancillary or extras cover will provide a rebate for physiotherapy, clinical pilates and myotherapy or remedial massage. At Flex Sports Physiotherapy you can process your health claim immediately using HICAPS.


Does Medicare cover my treatment?

Medicare does not generally cover physiotherapy, myotherapy, massage or clinical pilates. However the recently introduced Enhanced Primary Care (EPC) scheme now permits doctors to approve up to five allied health services per year on referral. Please discuss this option with either your physiotherapist or treating doctor.


Do you treat Workcover and TAC patients?

Yes we do, however Workcover and TAC may only partially cover the cost of services at this clinic. All Workcover and TAC patients are required to have a referral from their treating doctor and are responsible for the balance of payment.


What are the terms for payment and cancellation?

Payment in full is required at the time of consultation. Cash, cheque, EFTPOS, visa and mastercard are accepted. If you need to cancel your appointment we request that you provide at least 24 hours notice if possible to avoid a charge for the time you reserved.


How long does an appointment take?

Initial physiotherapy consultations are 45 minutes. Follow up standard consultations are 30 minutes, and extended consultations for multiple areas are 45 minutes. Initial pilates assessments are 1 hour and subsequent pilates sessions are also for 1 hour.


Can I make appointments via email?

No. We request that you phone the clinic to make or change an appointment.


Can I contact my Practitioner via email?

Patient care will not be discussed via email. This is a medico-legal requirement and also ensures clients receive appropriate time and care from their practitioner.


What do I bring to my appointment?

Please bring any referral letters and relevant test results such as x-rays, MRI or CT reports.


What should I wear?

For pilates sessions please wear clothing that is comfortable. We recommend track pants, leggings or shorts and a t shirt. We also request that you wear clean socks for all pilates sessions. For physiotherapy treatment you may like to bring a pair of shorts if your injury involves your lower limbs. If uncertain please check with your practitioner at the time of booking your appointment.


How do I book for group pilates sessions?

Group pilates sessions are available at specified times and can be booked in consultation with your physiotherapist. You may choose to attend with a friend or colleague or your physiotherapist will match you with another client. You will have your own individual program and will be supervised and assisted by your physiotherapist throughout your pilates session.


Is parking available?

Parking is available at city car parks nearby, including Little Collins Street, Flinders Street and in the City Square. There is also one hour metered street parking available along Queen Street. Public transport is another option, with trains arriving into both Flinders and Southern Cross stations, and trams along Bourke, William and Collins Streets.


For any further enquiries please contact us online or call our friendly reception on 03 9670-7041.



Flex Sports Physiotherapy

Ph: (03) 9670 7041
info@flexphysio.com.au

Trading Hours

Monday – Thursday: 7am – 6pm
Friday: 7am – 3pm

Location

Level 1, 99 Queen Street
Melbourne Victoria 3000



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